education:

carnegie mellon university • pittsburgh, pa • december 2011

Master of Design, Communication Planning and Information Design


carnegie mellon university • pittsburgh, pa • may 2004

Bachelor of Arts, Psychology

experience:

addison • new york, ny • 2012–present

Senior Information Designer

Serve as a design lead to build new and maintain existing client relationships. Design and present client pitches. Provide guidance to junior designers involved in information design projects, while continuing all the responsibilities of my previous role.

addison • new york, ny • 2012–present

Information Designer

Design for digital and print platforms, including large-scale dynamically generated document systems. Analyze and refine internal business processes to reduce client costs and improve the overall user experience. Conduct research with users and other stakeholders, including interviews, participatory worksessions and other web-based or in-person research. Work independently or collaborate with other designers and strategists on the Simplified Experience team to improve user experiences based on identified needs. Develop strategies, wireframes, prototypes and implementation specifications.

  • Conduct user research including stakeholder interviews and participatory worksessions
  • Develop wireframes and design concepts based on requirements and research findings
  • Create specifications for finalized designs and work with the development team during the implementation process

program for deliberative democracy • pittsburgh, pa • 2010–2012

Information Designer

Design and test educational documents for poll participants. Collect and synthesize data from deliberative events into reports for distribution to policymakers and media outlets.

  • Conduct usability testing on documents to ensure they are understandable and effectively communicate necessary background information on the policy or poll topic
  • Design content and create visuals to improve reader understanding of complex material
  • Design final reports for distribution to local government officials and media outlets

carnegie mellon university • pittsburgh, pa • 2010–2011

Design Assistantship

Worked with a team to develop concepts for a service that would facilitate design students’ thesis research by merging project management tools with collaborative aspects of social media.

  • Researched stakeholder needs using surveys and interviews
  • Created personas and scenarios to support concept development
  • Built wireframes, wrote an implementation plan, and presented results to school staff

columbia business school • new york, ny • 2006–2008

Business Analyst

Conceived and managed numerous projects to enhance the Executive MBA student experience and streamline department workflow for faculty and staff.

  • Developed websites that consolidated and simplified information distributed to students in the school’s Executive MBA partnerships with London Business School and the Haas School of Business (University of California, Berkeley)
  • Worked on the school’s re-branding initiative from planning to implementation, including information architecture and content mapping
  • Improved the student experience by implementing technologies such as WebEx for student meetings and interactive classroom technology for remote access to classes

columbia business school • new york, ny • 2005–2006

Technical Specialist

Manage technical support for over 600 Executive MBA students across three programs. Improve support procedures and increase student satisfaction with technical support.

various • new york, ny • 2003–2005

Assistant Director (Directors Guild of America)

Worked as part of the assistant director team, both on and off-set, to plan and coordinate numerous film and television projects including Law & Order, and The Manchurian Candidate.

directors guild of america • new york, ny • 2001–2003

Directors Guild Trainee

Worked with the production team, cast and crew on projects including Law & Order, Law & Order: SVU, Cold Mountain and numerous commercials.

methods:

Competitive Analysis

Contextual Inquiry

Ethnographic Research

Participatory Design

Persona Development

Scenario Development

User Interviews

Wireframing

software:

Adobe Creative Suite/Cloud

Axure RP

After Effects

Final Cut Studio

HTML / CSS

Microsoft Office Suite

Morae Usability Suite